FieldOp vs ServiceM8
ServiceM8 is excellent for low-volume reactive work on iPhones. If you run maintenance contracts or an Android fleet, the fit gets awkward fast.
Where ServiceM8 wins
ServiceM8 has one of the best-designed iPhone field apps in the industry. For a small reactive crew doing residential and light commercial callouts, it's a genuinely lovely product with strong AU roots.
Where the model breaks down for commercial trades
- Job-credit pricing. Every job costs a credit — including each routine PPM visit. Run a single contract with 40 assets on quarterly service and you burn through credits doing work that hasn't yet been invoiced.
- iOS-first field app. If half your techs are on Android, you're locked into single-platform hardware.
- Basic asset management. No first-class model of assets with individual service history and PPM frequencies.
Side by side
| Feature | ServiceM8 | FieldOp |
|---|---|---|
| Pricing model | Per-job credits | Base + seats, unlimited jobs |
| Field app platform | iOS-first | PWA (Android + iOS) |
| PPM contracts | Recurring jobs | Contracts + assets + frequencies |
| Per-asset service history | Limited | Yes |
| Custom PDF report designer | Basic | Full designer |
| Free plan | Trial only | Forever-free |
Which one should you pick?
Stay on ServiceM8 for reactive, low-volume, iPhone-only work. Move to FieldOp when PPM is a real part of the business, when your fleet is mixed Android/iOS, or when job-credit costs start punishing routine maintenance.