Support
Need help with FieldOp? Here's how to reach us.
Contact
- Email: support@fieldop.com.au
- Phone: +61 430 381 770
- Response time: Within 2 business days
- Hours: Monday to Friday, 9am – 5pm AEST/AEDT
For urgent system outages, mark your email subject with URGENT and we'll prioritise it.
Send us a message
Prefer to send us a message? Fill in the form below and your email app will open with the message pre-filled.
Frequently asked questions
How do I reset my password?
On the login screen, tap "Forgot password?" and follow the email link. The reset link expires after 1 hour for security.
How do I add a staff member?
Sign in as an admin, go to Settings → Staff, and tap "Add staff member". They will receive an invitation email.
How do I get the iOS app?
The FieldOp iOS app is available from the App Store. Search for "FieldOp" or contact us for the direct link.
How do I turn notifications on or off?
On iOS, open Settings → FieldOp → Notifications. In the app, you can control which events trigger notifications under Settings → Notifications.
Where is my data stored?
FieldOp uses Supabase for database hosting, which currently runs on AWS infrastructure. See our Privacy Policy for full details.
How do I delete my account?
Email support@fieldop.com.au from your account email with the subject "Delete my account" and we will action it within 7 days.
Is FieldOp available outside Australia?
The web app works worldwide. The iOS app is available in App Store regions we have enabled — currently Australia, with more regions planned.
Documentation
Coming soon — we're working on a full user guide. In the meantime, email us with any questions.